Frequently Asked Questions

Everything you need to know about styling your home and garden.

What are your shipping rates and delivery times?

We offer flat-rate shipping on all orders. Standard delivery typically takes 5-7 business days, while larger furniture items or garden structures may require 10-14 business days for specialized freight handling.

Do you offer international shipping for garden decor?

Currently, Chalet Home + Garden ships exclusively within the continental United States and Canada to ensure the safe and timely arrival of our delicate home accents and outdoor pieces.

What is your return policy for home goods?

We want you to love your space. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery. Please note that custom-made furniture and live plants are final sale.

How do I track my order?

Once your order has been dispatched, you will receive an email confirmation with a tracking number. You can use this number on our 'Track Order' page to monitor your shipment's progress in real-time.

Are your outdoor products weather-resistant?

Yes, our garden collection is curated for durability. Most items are treated with UV-resistant finishes and weather-proof coatings, though we recommend covering or storing them during extreme winter conditions.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home investments.